Return Policy

Surely you'll love what you bought on our website! But in case you're not 100% satisfied, we accept product returns/exchanges.

Customers have the right to request a return within 30 days after receiving the product.
To be eligible for a return, the item must be unused and in the same condition as received. It should also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Conditions

All item(s) must be unused and in original condition, with the original packaging and all tags attached. Any item(s) that appear to have been used, washed, or altered in any way will not qualify for a refund.
The following items cannot be returned or exchanged, including lingerie, swimwear, items with non-returnable marks, and free gifts; please contact our customer service for the mentioned items.

Do I Have To Pay For Shipping When Returning Something?

If the product is returned due to personal reasons of the consumer, the return freight will be borne by the consumer. The specific cost is subject to the courier company you choose.

If the received products are damaged or incorrect, consumers can return and exchange the products for free without having to bear the shipping cost of the return or exchange.

Important Notice

Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return. To return a package, please contact our Customer Service for a return address. Please make sure not to include items that are not from Ivictress accidentally in your return package. We will not be responsible for sending back those items to you.
Note that we only offer exchanges for the same item in a different size or color, if available, and you are entitled to one exchange per item.
If you return an item that does not qualify for a return according to the return policy, we reserve the right not to issue a refund and to return the item to you.

How to Make a Return?

Step 1: Please send an email to our customer service at: support@ivictress.com to request the exchange/return.

Step 2: Upon receiving your exchange/return request, our customer service representative will email you the exchange/return instructions and the exchange/return address. Please follow the instructions to process the exchange/return.

Step 3: You will receive a refund within 3 business days or have an exchange order processed after we receive your package. We'll email you once we process your refund or exchange. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your credit card or original method of payment within a certain number of days.

Refunds

After we receive your return, please allow 1 to 3 business days to process your returns.

PayPal account refunds: Up to 48 hours
Credit card refunds: Between 7 to 14 business days
For some debit and credit card refunds to the original payment account, it cannot be made. In such cases, we will request customers to provide us with a PayPal account in their name to complete refunds. Thank you for your understanding.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@ivictress.com.

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is canceled, you will receive a full refund. We cannot cancel the order if the product has already been shipped.

Still Need Help?

Please contact our Customer Service at support@ivictress.com to get the return address. We will do our best to assist you and respond to all messages within 24 hours on business days.