Politique de remboursement

Return and Exchange Policy

Last Updated: June 11, 2026

Ivictress is committed to providing a satisfactory experience for our customers. Our return and exchange policy aims to provide transparency and ensure that you are pleased with your purchases. Please carefully read the guidelines below.

1. Return Policy

1.1 Return Period

You have up to 30 days from the date of receiving the product to request a return.

1.2 Return Conditions

  • The product must be unused, in its original packaging, and with all tags and accessories.
  • Damaged items or those showing signs of use may not qualify for a standard return unless required by applicable consumer protection laws.

1.3 Return Process

  • Contact our customer support team to initiate the return process.
  • We will provide instructions on how to return the item.
  • Upon receiving and inspecting the returned product, we will process the refund or exchange, according to your preference and eligibility.

2. Exchange Policy

2.1 Exchange Period

If you wish to exchange an item, please contact us within 30 days from the date of delivery.

2.2 Exchange Conditions

  • The product must be unused, in its original packaging, and with all tags and accessories.
  • Damaged items or those showing signs of use may not qualify for an exchange unless required by applicable consumer protection laws.

2.3 Exchange Process

  • Contact our customer support team to initiate the exchange.
  • We will provide instructions on how to return the item.
  • Once received and inspected, we will process the exchange for an equivalent item or issue store credit where applicable.

3. European Union Right of Withdrawal

If you are a consumer residing in the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without providing any reason.

To exercise your right of withdrawal, please contact us at support@ivictress.com and provide:

  • Your full name
  • Order number
  • Email address used for the purchase
  • A clear statement indicating your decision to withdraw from the purchase

Upon receiving your request, we will promptly acknowledge receipt and provide return instructions.

You must return the goods within 14 days of notifying us of your withdrawal decision.

Refunds will be issued within 14 days after we receive the returned goods or receive evidence that the goods have been returned, whichever occurs first.

This right is provided in accordance with applicable European Union consumer protection legislation and does not affect any other statutory rights available to consumers.

Exceptions to the Right of Withdrawal

The right of withdrawal may not apply to:

  • Customized or personalized products;
  • Products made according to the customer’s specifications;
  • Sealed products that are not suitable for return due to health or hygiene reasons once unsealed;
  • Any other products exempt under applicable EU consumer protection laws.

4. Items Not Eligible for Return or Exchange

Unless otherwise required by law, we do not accept returns or exchanges for:

  • Clearance or final sale items;
  • Customized or personalized products;
  • Products specifically identified as non-returnable on the product page.

5. Refunds

5.1 Refund Method

Refunds will be issued through the original payment method used during the purchase.

5.2 Processing Time

The time required for the refunded amount to appear in your account may vary depending on your payment provider and financial institution.

6. Damaged, Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Include:

  • Your order number;
  • A description of the issue;
  • Clear photographs of the item received.

We will review the case and provide an appropriate solution, which may include replacement, refund, or store credit.

7. Contact Us

If you have any questions regarding this policy or wish to initiate a return, exchange, or withdrawal request, please contact us:

Email: support@ivictress.com

We are committed to ensuring your satisfaction and complying with applicable consumer protection laws.